Featured Questions

CRM is all about realizing what you know and having access to the right knowledge and information when you need it. It is crucial for your organization’s management as it helps in kno...more

Dashboards in the help desk app are analytics tools that provide insights on the performance of your teams based on Key Performance Indicators (KPIs). Additionally, you can filter the m...more

The incorporation of automation in ticketing software has turned out to be a huge advantage for businesses. The automotive tools avert redundancy, remove duplicates, update tickets, and...more

A help desk is certainly a one-stop platform for support teams to collaborate on customer tickets. Instead of accessing multiple communication channels and using innumerable tracking to...more

An SLA is a device that is employed to measure and improve the service rendered to your customers. They define the goals of your support team and set the right expectations for your cus...more

The basic functionality of a help desk software is to capture tickets from multiple platforms in a single system and provide timely solutions. To strengthen this ticketing process, CRM ...more

It is advised to choose a help desk software that serves your end goals. Your ticketing software should not only assist in solving your existing challenges but also expand as your busin...more

A help desk software collects tickets from multiple channels. The incoming tickets are created as cases that are further handled by the concerned teams. This can be from a webform, emai...more

Help desk software depicts a pivotal role in the management of customer tickets. Contrary to the conventional method of maintaining spreadsheets, Help desk Software gathers all the comm...more

A help desk is a system that allows businesses to manage all customer interactions and provide timely responses to their queries and grievances. It is a ticketing software equipped with...more

Starting with the basics, let's know what CRM Software is. A CRM or Customer Relationship Management is a software/application that allows you to save and manage your prospects and cust...more

Do you want your sales team to focus more on selling?  Are your employees spending too much time on repetitive tasks?  Are you finding it difficult to manage your database?  Are you ...more

A CRM system establishes a streamlined collaboration among your teams and customers. With a CRM system, you can organize your business operations and keep track of all customer interact...more

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A Target List is nothing but a list of targets or recipients, to whom the campaign emails are delivered. Before launching a Campaign, it is important to add the Target List. You can ha...more