What are Service Level Agreements?

Updated on April 17, 2021 08:03AM by Admin

An SLA is a device that is employed to measure and improve the service rendered to your customers. They define the goals of your support team and set the right expectations for your customers and your support team thereby ensuring timely delivery of service. This also includes the action to be taken when the goal is not achieved. This makes your ticketing system more reliable. Read more.