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How Apptivo Stands Out From The Pack

Reporting & Analytics


Voice Call Management


Contact Management

Contact Center Mobile App

Every customer is different but the same to you. Focus on what is important to customers and improve their customer experience by increasing the agent efficiency and redefining the way contact centers think about customer service and omnichannel.



All in One App

Why People Love Apptivo

Still Not Convinced?


Here is a side by side comparison


Platforms supported

Web based

 

 

 

 

Phone app

 

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Android app

 

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Windows Phone app

 

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Typical Customers

Freelancers

 

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Small Businesses

 

 

 

 

Mid-size Business

 

 

 

 

Enterprise

 

 

 

 

Support

Phone support

 

 

 

 

Online support

 

 

 

 

Knowledge base

 

 

 

 

Video tutorials

 

 

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Pricing

Starting from $20.00/month

Starting from $45.00/month

Starting from $70.00/month

Starting from $99.00/month

Features

Conditional Routing

 

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Real Time Call Sentiment Tracking

 

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Group Calling (Unlimited Parties)

 

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API

 

 

 

 

Auto-Dialer

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Automatic Call Distribution

 

 

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Automatic Lead Distribution

 

 

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Automatic Notifications

 

 

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Business Intelligence

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CRM Integration

 

 

 

 

Call Monitoring

 

 

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Call Routing

 

 

 

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Call Scripting

 

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Call Tracking

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Call Transfer

 

 

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Caller ID

 

 

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Chat

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Contact Database

 

 

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Contact History

 

 

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Custom Fields

 

 

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Customer Activity Reporting

 

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Customer History

 

 

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Customizable Reporting

 

 

 

 

Data Import/Export

 

 

 

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Instant Messaging

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Monitoring

 

 

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Multi-Channel Communication

 

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Multi-Channel Management

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Performance Reports

 

 

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Predictive Dialer

 

 

 

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Real Time Analytics

 

 

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Real Time Data

 

 

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Real Time Monitoring

 

 

 

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Real Time Reporting

 

 

 

 

Receiving

 

 

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Reporting & Statistics

 

 

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Routing Options

 

 

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SMS Integration

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Search Functionality

 

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Self Service Portal

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Social Media Integration

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Voice Mail

 

 

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Workflow Management

 

 

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Integrations

APIANT

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Bitium

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Cyfe

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Dropbox

 

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Facebook

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G Suite

 

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Google Analytics

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Google Drive

 

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MailChimp

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Marketo

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Microsoft Office 365

 

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Microsoft Outlook

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Pipedrive

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Salesforce Sales Cloud

 

 

 

 

Slack

 

 

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SugarCRM

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VisitorTrack

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Zapier

 

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Zendesk

 

 

 

 

Zoho CRM

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Security Certifications

Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)

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FIPS 140-2

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Federal Information Security Management Act (FISMA)

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Federal Risk and Authorization Management Program (FedRAMP)

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HIPAA Business Associate Agreement (BAA)

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ISO 27001/27002

 

 

 

 

Payment Card Industry (PCI) Data Security Standards (DSS)

 

 

 

 

SOC 1/SSAE 16/ISAE 3402

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SOC 2

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TCPA

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Encryption

Encryption of sensitive data at rest

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HTTPS for all pages

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Access control

Multi-factor authentication options

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Data policy

Data backup in multiple locations/GEO regions

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Apptivo provides a FREE 30 Day trial to all its customer to play around with the product and get to know if it suits their business. Apptivo also offers a 1 to 1 demo session to explain how you can use Apptivo for your business.